I am the one who wrote that review. As a business owner myself, I tend to be more patient and forgiving as I realize things do come up. It was after months of a complete circus and everything malfunctioning that possibly could that we finally gave up...believe me, the last thing I wanted to do was give up after we had the chicken run made to specifically accommodate THAT door and invested/wasted so much time in trying to get it to work. The guy even jerked us around with the Paypal dispute, wasting more of our time and waiting til the very last day to answer. His only rebuttal to Paypal was "all sales final, we don't accept returns". This is not the kind of company I would ever want to work with or would ever recommend to anyone else.
I sincerely hope it works out for the people who already invested. If you made your purchase through PayPal, you do have a period of time to figure it out....I believe it's 120 days. I would not recommend waiting one day later to address any problems because, based on my experience, you're out of luck. For us it came down to, if this much has gone wrong while we do have recourse, what will happen when we don't?
That's a terrible shame. And so unnecessary! How disappointing for you.