Don't get me wrong, I understand the gamble of ordering hatching eggs and shipping them... In the few cases I have dealt with eggs broken upon arrival, the seller either had already sent additional in case of breakage, or at the very least was beyond gracious and sent out replacement eggs. In those cases, I either paid shipping on the replacements or they offered to send on them, which was unexpected but much appreciated.
This is what I received in the mail for SL orpington eggs. Take note of the dried yolk stains on the box flaps and edge:
Eggs were loosely packed in an enclosed styro egg carton with a loose sheet of bubble wrap on top. All of the eggs were broken.
The seller, while somewhat empathetic, didn't have much to offer beyond replacing eggs down the road once their orps start laying more again. That seemed reasonable enough...
Pics of my conversation with the seller are attached below:
My message is below with seller's response on the top.
Next image is my response (bottom of image) and their follow up (again, top):
This conversation occurred back on January 30th.
On the 7th, they put up a new listing for SL Orp eggs again... Surprised me, especially since I heard nothing about offering any replacements. I contacted them and again, same format - my message on bottom, their response on top:
I don't want to act rashly, but I was a bit miffed that I am basically being told that if/when they get what they deem as "extra eggs", they will send them then, but as they stated, they don't know when they will have extras. Correct me if I am wrong - would you as a seller resend a person's order that arrived like mine before listing another auction? I again understand the risks associated with shipping eggs, but I don't feel like those eggs were packaged securely enough to begin with, which is likely why they broke in shipment as badly as they did. The box itself appeared a bit boogered up, but the contents were shaken up enough that yolk leaked onto the outside of the box. Would it be appropriate to file a claim on the seller in this situation? I didn't mind waiting on eggs and I would have gladly paid shipping to get replacements. It's just upsetting to be basically told when they feel they have enough eggs as extras, they will attend to me then, yet here it is mid February, and I have seen at least 2 auctions, possibly a 3rd (didn't check the 3rd one to see if it was theirs) by this seller, and no attempts to make this shipment right. The eggs themselves cost roundabouts $100 with shipping for exactly 4 eggs, no extras, which is painful when this is what I ended up receiving. The ad does not state anything about their policy on replacement of broken eggs, but at the same time, it does not state that they do no replace broken eggs, either... Hope I worded that right.
All I really wanted at this point was a replacement of the original eggs that were destroyed in shipment, or at least the money back to get those eggs from someone else... Took a lot to get the funds together for those eggs, only to have them destroyed from what appeared to be a questionable pack job and no ability to replace them now, either.
Any feedback in this situation would be hugely appreciated. We recently moved to a beautiful farm after dealing with some nonsense at my previous residence; I have been picking out some fun, beautiful breeds of chickens to raise with my daughter. She is severely autistic. Purchases like this one are painful, but worth the price to see her enjoying her chickens and having something we can share together. This was so disheartening to open the box and see the mess that was supposed to be her/my eggs. Thankfully, this was an isolated experience, but on the most expensive egg purchase I had made to date... Ugh!
Thank you so much in advance for taking the time to read and for your input!