Robby, and my experience ordering from JMF.
I called JMF a few years ago to order my first quail eggs. Robby answered the phone and we ended up having a long chat. He was charming and eager to share his love and knowledge about quail. He answered all of my questions and shared insights into the different breeds they have and are developing. He told me about his bantom quail line in such a way I was really tempted to go that route. That he had a large quail aviary with complete with soil, plants, natural cover material and running water like a little stream. That it had one way mirrors so he could observe their behavior in a more natural setting. That if he had the time he could set there and just watch them fasinated. He spoke about broodiness in quail and the challenges or breeding it back. He spoke of a tragic accident during a school tour where rambunctious exploration ended up in stacks of eggs ready to be transported, were accidently knocked over and destroyed and even salvageable ones hoplessly mixed. Resulting in order confusion, reshuffling, delays in egg shipments and added paperwork. After talking to him, my impression was of a truely nice man. A scientist, researcher, educator, enthusiast, dedicated breeder and finally a business man. My order ended up having a delay. I didn't call right away, I was still so in awe of what he was doing and felt it would be a privalege to get eggs from him, that I didn't mind waiting. He ended up calling me out of the blue. That he had a record of my check, and it showed that my order had been sent out but lacking a tracking number? I'm fuzzy on the exact problem, something set off red light for him. He made it right, he sent me extras. They were packed expertly, they were large health eggs with intact air cells and I hatched amazing birds.
I imagine Robby as creative quail genius. That paperwork, and the buisness side of things are not where he excels or enjoys spending his time. That time management, the amount of time he would spend talking to and educating a first time customer, one with a tiny order in the grand picture would not be strictly effecient in a dollar and cents way. That he is busy on numerous projects and from what I have heard, recovering from health issues. I guess I just wanted to put it out there for people. JMF is not just a business, its a passion. I would order from him again in a heartbeat. I would make sure that I was flexible with the timing and prepared mentally to absorb any bumps/ hiccups in the process. Robby has a lot of fans out there, I'm one of them.