Originally Posted by realsis
Wow! When they sent you the FIRST reciept (usually in p.d.f. form in email) You didn't notice there wasn't a shipping charge? You might want to look back to your very first reciept and "make sure" you weren't charged twice for shipping because they have a VERY DETAILED RECIEPT. Every single charge is labeled and clearly broken down INCLUDING SHIPPING CHARGE. just to make absolutely CERTAIN you weren't already charged. when you went over the very first reciept, did you notice shipping wasn't there? Also on the top of the receipt1 it should state if they are shipping express or priority. ( this depends on how close or far you are) if I were you I'd look over that very first reciept and see if shipping was included or forgotten. so far my experience with Meyer has been excellent. I've added a few times to
my order and made several changes. Each time, I'm sent a new reciept with everything CLEARLY broken down. including shipping charges. Do check that first reciept and see if your shipping was left off. I really can't see how it could be left off because you HAVE to go through the shipping at checkout??Please let me know if it was left off? (just curious if they charged you double?) just curious how you were able to even check out without a shipping charge??
Well here's the confusing part - I'd entered a promo code for free shipping but it told me it wasn't valid anymore. It did have me go through the process of entering all of our shipping information but looking at the email I received when we placed our order, they in fact did NOT charge us for any shipping at the time (which is weird and leaves me to believe there was some glitch with their system because why place an order to be SHIPPED and have me provide all shipping info and then NOT include shipping yet tell me that our order was complete and said total was all that was due?)
Apparently they said they noticed after the fact that for some unknown reason, shipping was NOT included and they needed to add it in afterwards. I'd have assumed maybe the promotion code did work - but of course it said it was invalid?
But STILL, it would have been nice to get an actual call, explaining what happened and asking to charge for shipping, vs going ahead and charging my acct. luckily it worked out ok but what if it had been an act where I don't keep additional funds, etc and it was insufficient? Since technology can obviously "glitch" as shown here- I just mentioned to the customer service agent that they may want to rely on calling people in the future with issues like this vs just charging an acct again without consent.