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Anyone ever get charged by Meyer AGAIN after initial order?? - Page 2

post #11 of 16
Quote:
Originally Posted by flocktastic View Post

On one hand I'm impressed...on the other hand...

So I let Meyer know I wasn't thrilled with what happened in my rating on their Facebook page - they responded the next day that that shouldn't have happened and they apologized and offered to refund the extra charge in full.
I'm really pleased with how they handled that...

But now my concern is the chicks! They hatched on Monday...I was hoping they'd be here no later than today and my PO is on standby, watching for them...the deliveries come in at 645 in the morning to our PO...thru still aren't here today...which means it will be tomorrow! (Thurs)
I hope they're going to be ok - I cannot tell via the tracking if they left the hatchery late Monday or sometime Tues...but if it was Mon, that's a ridiculously long time for live babies to be going through the mail!!
One of the reps at Meyer told me they have a 48hr live guarantee once they reach me...so we'll see...feeling worried...

 

I agree that four days in the mail isn't going to be good for the chicks, and I'd certainly be worried.

 

Two things.  First, sometimes I've gotten the email for the package shipment the day before they ship--I think it's the post office confirming that they've received notification of a shipment headed out for me--you know, that the hatchery has printed off a shipping label for me, but the box of chicks actually leaves the hatchery the next day.  I'm not saying that's what happened, but it's a possibility.

 

Second, you could call your local PO, and ask for the location and phone number to the distribution center.  For me, it's Billings, a two hour drive.  I've gotten phone calls from the distribution center when a box of poults/chicks just misses the truck to the local POs, and I was able to drive over and get them.  Of course it doesn't always work out for people to be able to drive 4 hours to get their chicks, but sometimes it does.

usually have between 20 and 50 chickens
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usually have between 20 and 50 chickens
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post #12 of 16
Quote:
Originally Posted by flocktastic View Post

On one hand I'm impressed...on the other hand...

So I let Meyer know I wasn't thrilled with what happened in my rating on their Facebook page - they responded the next day that that shouldn't have happened and they apologized and offered to refund the extra charge in full.
I'm really pleased with how they handled that...

But now my concern is the chicks! They hatched on Monday...I was hoping they'd be here no later than today and my PO is on standby, watching for them...the deliveries come in at 645 in the morning to our PO...thru still aren't here today...which means it will be tomorrow! (Thurs)
I hope they're going to be ok - I cannot tell via the tracking if they left the hatchery late Monday or sometime Tues...but if it was Mon, that's a ridiculously long time for live babies to be going through the mail!!
One of the reps at Meyer told me they have a 48hr live guarantee once they reach me...so we'll see...feeling worried...

Meyer is known for being really good about responding to mistakes. :) When we ordered a Lav Orp pullet and got a cockerel instead, rather than refunding us the different between the higher price for females and lower price for males, they refunded us the whole $20 we paid. Talk about a good reputation!

 

I am so sorry.....this has nearly happened to me before, only with a shipment of 3 ducklings. I'll be praying that you get your babies alive and well. :hugs

 

-Alex


Edited by Alexandra33 - 3/16/16 at 9:55am

Alex the Golden Campine- talented flier, mischievous little busybody, crackly-voiced conversationalist, loyal sidekick, and my sociable, cuddly sweetie.

 

"But God clearly shows and proves His own love for us, by the fact that while we were still sinners, Christ died for us" Romans 5:8

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Alex the Golden Campine- talented flier, mischievous little busybody, crackly-voiced conversationalist, loyal sidekick, and my sociable, cuddly sweetie.

 

"But God clearly shows and proves His own love for us, by the fact that while we were still sinners, Christ died for us" Romans 5:8

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post #13 of 16
Thread Starter 
Quote:
Originally Posted by Alexandra33 View Post

Meyer is known for being really good about responding to mistakes. smile.png  When we ordered a Lav Orp pullet and got a cockerel instead, rather than refunding us the different between the higher price for females and lower price for males, they refunded us the whole $20 we paid. Talk about a good reputation!

I am so sorry.....this has nearly happened to me before, only with a shipment of 3 ducklings. I'll be praying that you get your babies alive and well. hugs.gif

-Alex

Wow - definitely great customer service!!
And great news!!! My PO just called and said they had a noon truck came in and the chicks are there!! YAYAAAAAYYYAAAA!!! 😃❤️😃❤️
post #14 of 16
Quote:
Originally Posted by flocktastic View Post


Wow - definitely great customer service!!
And great news!!! My PO just called and said they had a noon truck came in and the chicks are there!! YAYAAAAAYYYAAAA!!! 😃❤️😃❤️

Hip hip hooray! I guess this story had a good outcome! :celebratePlease keep us updated on your new babies.

 

-Alex

Alex the Golden Campine- talented flier, mischievous little busybody, crackly-voiced conversationalist, loyal sidekick, and my sociable, cuddly sweetie.

 

"But God clearly shows and proves His own love for us, by the fact that while we were still sinners, Christ died for us" Romans 5:8

Reply

Alex the Golden Campine- talented flier, mischievous little busybody, crackly-voiced conversationalist, loyal sidekick, and my sociable, cuddly sweetie.

 

"But God clearly shows and proves His own love for us, by the fact that while we were still sinners, Christ died for us" Romans 5:8

Reply
post #15 of 16

Their chicks are usually mailed on Monday afternoon, so that was pretty good shipping, arriving on Wed. When I order from them it is overnight to me, since I'm only about 5 hours or less from them. I have had great luck with them several years ago on 2 different orders. Mine were all healthy, and I hope yours arrived well. I would offer them water with electrolytes at first, dipping their beaks, and also to show them the chick crumbles which I also spread around their feet the first day.

post #16 of 16
Thread Starter 
Quote:
Originally Posted by Alexandra33 View Post

Hip hip hooray! I guess this story had a good outcome! celebrate.gif Please keep us updated on your new babies.

-Alex

Yes! Everyone seems to be doing great...ill be posting pics soon - already have a few favorites!! ❤️

Quote:
Originally Posted by Eggcessive View Post

Their chicks are usually mailed on Monday afternoon, so that was pretty good shipping, arriving on Wed. When I order from them it is overnight to me, since I'm only about 5 hours or less from them. I have had great luck with them several years ago on 2 different orders. Mine were all healthy, and I hope yours arrived well. I would offer them water with electrolytes at first, dipping their beaks, and also to show them the chick crumbles which I also spread around their feet the first day.

Yes I'm very pleased - USPS tracking was scaring me and making it look like they were going to arrive tomorrow and I was worried for them! So glad they're here - I showed everyone their water and they're already digging into their crumbles now...so far so good!! 😃
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