Originally Posted by Purina
Thank you for the follow-up question. Here’s how this challenge has worked: On April 18, an email was sent to all BYC subscribers with instructions for the challenge and a link to the sign up form.
I received no such email... Just like I received no coupon after attempting to sign up...
In order to receive a coupon, fans needed to complete the sign up form from that email, before beginning the challenge on May 2. The coupon was part of the pre-challenge period. The coupon period is now complete; however, we invite you to still participate in the challenge!
I followed the link in the original post and 'attempted' to sign up by completing the registration form... I DID NOT receive any coupon even after completing the pre-challenge... Apparently there is a problem with you sign up form as well as your proclaimed mass email to all BYC subscribers...
So now you are basically telling your customers that have attempted to participate in this pre-challenge thus far but experienced technical problems with the contest they are out of luck and too bad for them? And you believe this is an appropriate and satisfactory level of customer support when multiple people have experienced problems with your contest?
If that is truly the final answer and you will not be doing anything to fix the problem, you have most certainly lost me as a customer!