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needs advice

post #1 of 3
Thread Starter 
I had a total of 14 chicks. I sold 5 of them. About 2 days later I was contacted by the buyer saying 2 of the 5 were sick. Then again a couple days later I was contacted saying that a couple more had started to show sign. None of the other chicks that I still have are showing any illness. In not sure how to respond. I've never had anyone contact me saying this before. Any suggestions?
post #2 of 3

What symptoms does the buyer report the birds are showing?  Determining the actual illness in play would factor into where/when the  chicks contracted it.  As none of your birds are showing signs of illness it makes a very good case for whatever is going on being related to the care they have received under the new owners watch.

Knowing what is going on with the chicks would factor into how I would approach it - if I knew it was not anything related to the care or health of the birds at the time of sale I would explain as much (politely), and if I could identify corrective action they may need to take to help their birds recover I would make those recommendations.  If, though, it seemed that there was a chance it was pre-existing at the time of sale I'd take corrective action immediatey in the form of a refund/replacement.  Even if you feel it is the buyer's issue it can be beneficial to be a bit generous if you are trying to establish or maintain a good reputation - perhaps splitting the difference and expressing that because none of the rest of the brood are showing any signs of illness the best you can do is a 50% refund or 50% replacement of birds because even when you are in the right badmouthing from an unhappy customer travels quickly.


Edited by Ol Grey Mare - 4/10/16 at 7:59pm
Where are we going, and why are we in this hand basket?
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Where are we going, and why are we in this hand basket?
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post #3 of 3
Thread Starter 
They say the chicks have watery eyes. That's the only symptom I have been told. I just receive another text saying that another one has started to show signs now and it's been over 2 weeks since she bought them. None of my chicks I have left from the same batch are showing any signs and the ones I have sold I am told are just fine.
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