Ok, character break, and this will be kind of a long post but I need advice. Anyone feel free to chime in, then after lunch Ravyn can tell what I should ABSOLUTELY do
So, last night I got a text from a customer that bought chicks 3 months ago. She bought 9 straight run, and texted and asked if I have ever had problems with coccidosis. She said that they started experiencing symptoms the day after she got them home, lethargic, bloody stool, etc... She has since lost 6 of 9, and is worried about the last 3.
Now, I have never had any outbreak of any disease since I have been keeping chickens. I purposely don't vaccinate, and I asked her if she put them with vaccinated chickens. She said no. I'm not trying to dodge blame, I want to help her, and she's not blaming me. She knows that chicks can't be guaranteed, and I told her I would sell her more at half price, but I also told her that I suspected it was something in the environment causing the issues and that if she takes more chicks the same would probably happen again. I even offered to brood them for 8 weeks to make sure that they got off to a good start, and she said she would rather have chicks so that she can raise them. I really don't think this is someone trying to get cheap chicks, it's just a sad and curious situation all the way around. I just have a few concerns. First, does that sound like coccidosis to you guys? I've never had it, so I've never had to google it. If it wasn't, if it was just weird looking poop and she started treating for coccidosis, could that hurt them? Can you guys think of anything else it could be? She says she quarantined for 2 weeks, and put them in a clean brooder, but she sent me a link to a video the day after she got them that showed her brooding them under a lamp in the house. I saw in the video that the lamp was too close and the chicks were too hot, so I texted her and told her to raise it and give them a place to cool off if they needed to. I don't know if there were any other animals in the house, but this really sounds like an environmental issue to me. I've hatched, sold, and kept almost 200 AMs this year, and this is the first I have heard of this happening. I want to help her, but I'm afraid that more chicks will just lead to the same issues, especially if she puts them with birds from the first group. I want to help her, but I'm not real keen on sending another group of chicks to a certain death. What would you guys do?