Originally Posted by urbanabanana
I just spoke with the new owner, Michael, on Friday. He bought the business back in January for his wife, and they've had a few challenges with startup. During that huge blizzard we had back in February (there were six foot snow drifts in my backyard!) the power went out on the farm for five days, and they lost not only thousands of eggs but thousands of chicks as well! A lot of breeds were, unfortunately, set back when it came to hatching times. He also said, until the management has been re-tooled, he is expecting to take a few breeds off of the website. (However, they have perhaps the best Ayam Cemanis in the country, as he recently imported some more from Indonesia by way of Germany in order to cut back on inbreeding and strengthen the bloodline overall.)
I've ordered six started pullets from them-- four for me, and two for my mom!
I have become friends with the new owners. They bought chicks from me last year before they bought LFF, and still buy some from me. They are good people with good intentions, perhaps stretched a little beyond what they should be. I doubt they understood fully what they were getting into.
That said, if you have any issues with them and want me to help, I will do what I can to see that you get what you want. Remember when you are dealing with small hatcheries that there are pluses and minuses. I have no full (or even part) time customer support people, it's all me, all the time. Frankly, it can be exhausting, but it is also incredibly rewarding to see people successful with their new chicks -- I had a crucial role in their success.
I think LFF is in the same place, they want to help and make people happy, but their resources are limited and that's not likely to change soon. I can't imagine trying to take orders from a website. Well, I did entertain that idea, but I can't meet demand with the people that are willing to contact me directly, if they could just click a few places and put in a CC number, then a box of chicks arrive a week or so later, I would fall so far behind you'd never see me in here again.
Last night I was "reminded" that I've been ignoring my FB notifications. I see now that even an FB page is extending me beyond what I am capable of supporting. I can sort of see the wisdom of Sandhill Preservation, they only accept mailed in orders with paper checks (so 1990's !!). That would certainly make the order tracking easier, but it is the source of many complaints for people that want to order online with a CC.