As most of you know, I used to work at a call center. Once, I had this one difficult customer call and I had to put her on hold while I waved to my manager to come help me. As my manager is coming to me, I said "Oh I have the most hideous call right now. This woman is being SO nasty on the phone and..."
She stopped me and pointed at the phone.
I HAD NOT PUT HER ON HOLD...she heard it all!
I get back on the phone, wincing, but she had hung up...
To make it worse. I get a trainer come to my desk to tell me that she was letting her class hear the call so they could *critique* my customer service skills...
I was so embarrassed...and luckily, didn't lose my job!
I had something like that. A man called the landscape supply company I used to work at. He was placing an order for mulch and was being kinda rude to me. He told me to hang on because he had to let his dogs out. A driver came into the office and I started talking to him, he was like "aren't you on the phone?" I said "no this rude a$$ guy put me on hold because he had to let his dogs out". Then I hear on the phone "actually I didn't put you on hold, I hit the mute button". Let's just say he was an even bigger rude a$$ after that.