I just got a shipment from Ideal this morning. I ordered 20 Barred Rock, and 6 Ameraucanas (aka, easter eggers). They were shipped on Wed, and got here today (Sat), so already, they had a rough start. That, and they were being shipped to South Dakota, in January. No extras were sent, which suprised me a bit, considering the fact that distance and temperature were obviously going to be risk factors. There was one BR dead in the box, and another died hours later. The Easter Eggers are looking good (good size, active, great color variety, muffs and beards all over!), but some of the Barred Rocks are worrying me. They all seem rather small, and some are not as active. On the positive, they must be of good moral fiber, because my dog has been faithfully guarding and doting over them since they've arrived this morning, and Emma is an excellent judge of character. 
If things go fine from here, I would feel comfortable ordering birds if they were the best option for the breed I wanted. If the BRs don't thrive, I still wouldn't write Ideal off, considering their good reputation, but I'd consider different options for that particular breed. But for now, (assuming I don't have bent toes develop later), the only real problem I see with Ideal is distance, and that's not exactly something they can control.
ETA- A few more BRs dropped off over the weekend, but Ideal happily refunded the cost of the chicks, so they do live up to their great customer service reputation. In that department, I don't know of any better.
I've not ordered from McMurray, simply because of price. I know they have a good reputation, but when compared to other reputable hatcheries, I just can't get over the huge price difference!
Edited by AprilAWZ - 1/14/08 at 12:09pm