Rcom Suro King Incubator official thread ***HIGH ALERT***see post 93 - Page 16

Hello,

         I own the suro 20. I have had this for a few years and until I got it I had a bad hatch rate for Serama's . Seramas are very difficult to hatch...having said that I chose the suro 20 as I had total control of all setting. So far I have had many hatchs. BUT now I need a new mositure waffer and new tubing. Was hoping that maybe you would have some idea where I could find these items.

While I am completely burned out on these, I am so glad that there are folks who like theirs and are having great hatches with them.  I just wanted to alert everyone that IF you are having any issues and are thinking about returning them, it must be done before 6 months...not 1 year.

I always had to run mine at 100.3 to keep the eggs at a hatchable temp.

As a FYI...if you want to reset it to factory settings, unplug the bator and while holding the "-" button, plug it back in.  You will see the readout change.

hey just wondering how they can say they only have a 6 month warranty when the paper that comes with it says 2 year warranty if registered on their site or a 1 year warranty if not registered?  shouldn't that hold up somehow?  i am wondering too about contacting the credit card company....although ours was purchased in march of this year so it has defintely been over this new 6 month warranty period thing we are hearing about.  what can the credit card company do at this point?  anything at all?  I've never had to deal with something like this before.   i have a call into kemps right now and missed their call so i have to call them back.