Originally Posted by faykokoWV
Here's what I plan as a response,
We're sorry to hear that none of the eggs hatched. While we don't guarantee hatch results, we will send you new eggs for the cost of shipping. Please know that we have had good fertility and hatch rate here, and we have no control over what happens to them once they are shipped. We do make every effort to ensure eggs are shipped fresh and packed to preserve the embryo integrity.
If you are interested in more eggs and aren't an experienced incubator, please do not hesitate to ask for guidance during the incubation process. We want to make every effort to help you have a successful hatch.
I feel like this is perfectly written. No one can guarantee a hatch rate of course however when I bought my eggs locally, I inquired as to what their success rate was prior to buying. I would replace the eggs because it will create a better reputation for yourself even if it is user or Shipping error. I am incubating my first batch of hatching eggs as we speak and I have 26 total. I paid $42.00 for 21 eggs and received 5 extra eggs in case of loss. I have heard good things about this farm as well. They have up on their website now:
"Unfortunately, ------- Farm will no longer be shipping hatching eggs. Despite our best efforts at packing, the shipping caused too much variability in hatch results"
I assume they just had too much trouble with complaints and hatch rates. If I do not have a single viable eggs when I candle. I will expect either a refund or replacement eggs. As a buyer that's how I feel. Now If I screw them up, than its my fault of course. I think you are doing the right thing in replacing the eggs from a moral stand point. If they are lying, that's something they will have to deal with at some point. You should only replace them once. I don't think its fair to assume the worst of people and think that he/she would abuse you generosity.