I order on wed, peeps arrive next day. I'm a few hours away from cameron. When I bought my first batch I drove out to the facility just to see where the peeps were coming from: its very clean, nice front office people, public not allowed in or on hatchery for security of the birds (keeps cooties out lol), the place doesn't smell like chicken poo or ammonia, there were many large van size orders being picked up. when talkin with people waitin in line to pick up many of them were long time repeat customers . Pickin up in person my peeps were all fat happy and lived long healthy lives... the next several batches I ordered n had them shipped, once lost a few due to post office handling - Ideal is very quick to reimburse for cost of chicks lost... on a VERY RARE occasion I've gotten a scissor beak (just once) , this last time I got two with splay legs which looks like it was from shipping (they are hobbled n doing ok now). I have ordered everything from rhode island reds, sultans to golden campine... have never been disappointed with the quality or the beauty or health of the peeps or birds as they grow. I dont baby my peeps, the hens dont either.. they all grow up big and healthy and great layers.. I would certainly order again, as I have ordered 4 or 5 times from them at this point. The specials are great, straight runs tend to be 50/50 for pullet/roos so keep that in mind... I have order straight runs and been happy with them as well as ordered Just pullets and very happy with them... All my chickens are healthy and productive. when ordered take into account the distance the peeps must travel (how many days), the weather they will be traveling in...n how they are handled along the way..and how long they sit in that box at the post office without heat or water... my post office is great with calling me the minute they hit the door. The people that are in the office at Ideal are helpful and patient when asking a ton of questions or tryin to figure out how to order the rare breeds...so I would have to say the bad experience is NOT a normal occurrence.