Ok fellow Etsians, since I can't discuss this in the Etsy forums, how do you deal with negative feedback? Someone (I don't think it was any of you) bought a set of coasters earlier this year, I shipped and then I see on Paypal that she opened a case saying she never received it. I checked on Etsy and she had opened a case there too. The emails from Etsy went to my spam, so I never saw them. Anyway, I reshipped another set, got Paypal released and Etsy to reopen my shop. She left me negative feedback. I've had a whole two or three sales, and she's the only one who's left feedback... I have two positives, but that's from purchases, so gives me a 67% rating. Ugh. I tried the "kiss & make up" feature, but she won't respond. I can still leave feedback for her... but am hesitant to. Since my sales are so low, I'm afraid this is going to scare away future customers, especially since I can't comment on the feedback (something I hope Etsy changes soon!). Advice? Suggestions?