Rhonda, I also had trouble getting my humidity up. I finally inserted sponges in the bottom and this worked for me. Put the sponges in the first or second watering tray where they will stay moist throughout the lockdown. I hope you had a good hatch.
I have also found that the customer service representatives at Lyons are extremely helpful. I had one lady give me her personal cell phone number to assist me on a Saturday, as we were having trouble just getting my hygrometer to read (kept drying out) and I was in a state of panic over possibly burning up my babies inside the eggs. The resolution was applying a lock-tie to my wick on the hygrometer. Pretty simple, but we couldn't figure it out forever!