I know what you mean about Menards. I had a really good experience at Menards West when they first opened last year and I bought a shed kit there. But last week when I was at Menards East, I wasn't so impressed. There were a few things I needed to look at, one of them being the fencing (that's where I saw the 50' roll of 4' for just under $30). I also wanted to look at various types of hurricane ties for roofing and wasn't sure what section I'd find them in. So I asked an employee who clearly had no idea what a "hurricane tie" is. So I explained what it is used for and her face kind of brightened and she said "Oh, those are in Hardware - on the right side of the aisle". What she failed to mention is that the hardware department consists of many, many aisles - not just one, and when I eventually found what she had been referring to (as far as I know), they were metal plates that ARE used to connect things but they were $5/apiece!
While I was searching for those, I was passed by several employees who always greeted me in a friendly manner but didn't offer any assistance. One of them passed me twice and I was clearly looking for something but each time he just sang out "Hello there" and kept walking. I finally gave up looking for the real hurricane ties and decided to leave, and was passed by several employees who, despite the fact I was headed for the door empty-handed, didn't think to ask if they could help me find something. And on my way through the door, someone at the customer service desk called out "thanks for coming in".
So clearly, they have the "friendly" part down, but don't seem to be aware that friendly doesn't sell. Helpful sells.
Hmmmm...didn't realize it bothered me so much - sorry for the book What was your question again? Oh - what part of Wichita? I am currently on the west side, but getting ready to move out of town to a 10-acre property we have purchased. Actually, technically its not ours yet as we don't close until March, but all the inspections have gone well so I don't think there's any reason we won't close. I'm psyched to get out there and start building my new coop!