Hey all, I have also only had positive experiences with Greenfire and have met with them and toured the place and they are really nice people. If you explained your situation you may have some luck? They have always been good with replacing birds that aren't up to standard.
We got a breeding pair of Swedish Black Hens from them and after 4 months noticed our roo had a white earlobe. Contacted Josette and she checked and they happened to have an extra roo that was breeding age and told me to come pick him up, free of charge, he is beautiful and when I offered to return our roo they said don't bother. Legally they can't take anything back once it leaves the farm as it would be risky to their flocks.
Give them a shot. It definitely isn't the norm to have a bad experience with them.
That being said, my biel hens are laying more these days BUT the eggs are different than I remember. Is it possible for eggs to be lighter and smaller after a molt? I just can't piece it together. Our new girls are laying but the eggs are smaller, l lighter brown, and the shape is different than our previous hens. Not sure if there is an egg standard to meet with biels but I've put off hatching these due to that.
I will have to post pics to explain and get your opions