I loved my Brinsea Octagon 20 too - until last night when I tried to fire it up for the first time this year. The fan comes on but there's no light and the unit doesn't heat up. It's off warranty as it was purchased in 2012, but I've only used it a few times and it had been working beautifully when I packed it up for storage last summer. Just wondering if anyone else has had this issue and if you were able to get the incubator repaired in a timely and cost-effective manner. I emailed the company, however didn't recall that they are located in England (I'm in Oregon). Do they have authorized dealers and technicians stateside? I could possibly troubleshoot the problem myself or answer my own questions except that I can't find the owner's manual and don't want to do more damage.