Brinsea Mini Advance doesn't turn at all!

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Tippyman

Tippyman

In the Brooder
5 Years
Aug 31, 2014
41
0
22
I just opened and set up my brand new Mini Advance. It heats up, fan works, all controls work, but it doesn't turn.

I have the tray in correctly, and even tried watching it turn with the lid off. The gear on the end of the motor just does not turn. I've emailed Brinsea customer support, but was wondering if anyone has had similar issues or if I'm doing something stupid? Ive read the manual over and over and can't find anything in it or online.
 
Tippyman said:
I just opened and set up my brand new Mini Advance. It heats up, fan works, all controls work, but it doesn't turn.

I have the tray in correctly, and even tried watching it turn with the lid off. The gear on the end of the motor just does not turn. I've emailed Brinsea customer support, but was wondering if anyone has had similar issues or if I'm doing something stupid? Ive read the manual over and over and can't find anything in it or online.
Click to expand...

I have only heard of people accidentally putting the tray in upside down. I hope you get it sorted out, better to find the issue before you start to incubate!
 
georgiagail said:
When you set it up through the Digital Control System, you made sure the "turning" unit was switched on, correct?  If switched on, the line "/" rotates at the corner of the display.


Gail
Click to expand...
Yeah, it's set on auto for every 15 minutes. The "turn alarm" goes off every 15, but no motor noise or anything. Just a beep. I can do a test turn by pressing the far left button and the middle together, but same thing: just a beep and nothing.
 
georgiagail said:
Sounds like a problem in the motor.  Best to call the help support at 1-888-667-7009 on Monday.  They are available from 8:30 to 5 pm Monday through Friday.


Gail
Click to expand...
Yeah, I emailed them hoping someone would get back to me earlier but to no avail.
 
Tippyman said:
Yeah, I emailed them hoping someone would get back to me earlier but to no avail.
Click to expand...
Here in the US they are a very small company/distributor out of a very small town in FL. I'm sure they will get back to you tomorrow, now that the holidays are over. Their customer service is known for being very good!
 
Called them on Monday, and got my new 'bator yesterday!

The UPS guy picked up my old one an dropped off the new one. Quick and painless indeed! The new one works wonderfully and I'm letting it run through a cycle to make sure all is good before I put eggs in.
 
Tippyman said:
Called them on Monday, and got my new 'bator yesterday!

The UPS guy picked up my old one an dropped off the new one. Quick and painless indeed! The new one works wonderfully and I'm letting it run through a cycle to make sure all is good before I put eggs in.
Click to expand...
Glad they got it to you so quickly! Hope the hatch goes well! I'm setting eggs in mine tomorrow...
 

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