The hatcher has had a few problems with USPS lately, so we will see what explanation they offer for the late delivery. I don't anticipate any issues with either a reship or refund from the hatcher themselves. I would love to still have the chicks, but if the USPS can't offer some assurances...
Unfortunately, USPS doesn't always come through. The drivers for the most part do what they can, keeping the peeping boxes up front in the temperature controlled cabs, wrapping jackets around them in cold weather, etc., but schedules don`t always jive. Any small delay can cascade into disaster for delicate cargo. Live shipments are not covered by the Express money-back guarantee.
I have been in a post office when there were several shipments of chicks out back and I cannot imagine holding them for any longer than necessary. Jensownzoo, I can only speculate that something happened to your chicks very early on and the box was silent and that's why it fell off the grid for so long.
Last August I ordered chicks from MPC. I live in the far north of Maine. Tracking showed that the chicks were scanned at the hub outside of Bangor about an hour after the last truck headed north. They sat for 18 hours until the next one left. I lost a third of the 21 wee ones. When I order this year - Cackle Surprise pack, most definitely - I plan on driving 3 hours to fetch them if they miss the truck this time.
One way to head off problems is contact the nearest hub, if you can feasibly get there to meet your box of peepers, and make arrangements to be contacted when the box arrives there. USPS does this often enough that there will be someone on site to facilitate getting word to you if the schedule falls apart. Try calling the nearest retail post office, explain that you want to head off any problems with a delivery of baby chicks, and ask if anyone there has a contact at the distribution facility who might be able to help you. That's what I did and now I have someone on `the inside` who will call me upon their arrival.
Good luck to us all!!