Almost all hatcheries offer grow gel at an additional cost. Most people do get it and it is up the the coustomer to get it. Technically ducks don't need anything during shipping but if there are any delays like what happened here it can make a big difference. I had to pay for it with Metzer and I know Ideal offers it as well. Picking a hatchery that is not super far away is also a good idea so they aren't in transit as long or buy locally.
