Originally Posted by Pyxis
My concern is that they were shipped by express - guaranteed to arrive yesterday. Not only did they not arrive, but the tracking hasn't updated once since the arrived to the first sort facility, as if they never left. The never made it to my local sort facility - one person did check that for me. She also gave them my number for them to call if they came in today so I could make arrangements to get them, and they haven't called, which leads my to believe they didn't make it to my local facility today, either. So they were supposed to arrive yesterday, the tracking information hasn't updated at all since two hours after they were first shipped, and they're just in the wind
I just read your blog and that's exactly what happened to me with eggs earlier this week. The robot says it can't give any more info than you get online. Then I also tried not giving the tracking number, just like you did, and when it tried to transfer me to a human, the line just went dead. Such a crock.
Once when I was checking the status online, it asked if I'd like to do a survey, so I said SURE! and gave it my email address. They sent the survey to me, but I haven't had time to fill it out. I'm going to take all your troubles into account when I do take the survey too. They will wish they never asked for my opinion!
(in my case, they did arrive on the day they were supposed to... they were marked "hold for pickup" at the post office. The tracking showed "available for pickup" at the station before the final delivery location, so we thought they were holding them at the wrong place, hours away!.... They sat there for an entire day. But they did finally transfer to the ending location the next day and were picked up)