So my turner went out on my new bator ( bought on Ebay on the 11th, sent payment Priority on the 12th, they shipped to me on the 17th and I received on the 21st) I called them this morning after the turner died this weekend. First they seemed totally unconcerned and then said, well we can send you a new motor, but it will take a few days to get it. I said "I have 24 eggs in this incubator, I will now have to turn them 3 times a day or go buy a turner locally" They said "oh, well sorry but thats all we can do" I then asked "do the motors go out frequently" "Yeah, all the time" I stopped at my feed store and forked over $36.00 for a new turner, which at the moment is working fine. I am going to call the manufacturer and let them know A) How a dealer is acting and B) See if they will do anything, I bought the same turner , hoping they will give me a discount/coupon or something on another bator. I would like to think the manufacturer would stand behind their product and do something to compensate me for this.