I'm wondering if anyone else has had such a bad experience with Just Struttin' Farm in Novato, California as I have had. In March, I ordered hatching eggs from Deann DaSilva, to be sent priority mail. She wrote the wrong address on the box, didn't include my phone number, didn't send me the tracking information, and so I had no way of finding out what had happened when the eggs didn't show up. She was out of town, so I couldn't contact her. Since the eggs were for a broody hen, I couldn't wait any longer. Ms. DaSilva agreed to refund my money through paypal, but didn't actually do it. Two months later I contacted her again, to make another egg order (yes I know, pretty stupid of me, but I make mistakes too so I didn't see a problem with trying it again). We emailed back and forth and settled on an order. I looked up the paypal information and told her how much I had paid, unrefunded for the other order, and agreed to pay the difference (yes, I know, she should have been offering to spare me the difference, $8.00, out of courtesy, since the order had been so messed up and she hadn't refunded my money... but she didn't, so I was happy to pay it). She claimed she had accidentally refunded an order for another customer instead of me (OK, so more mistakes). There was a "sale" on the eggs I wanted, so I asked how fresh they were. Apparently I missed, in the email she sent back, that she had written "they are fresh," in a substantial email with lots of other details about the new cost, etc. (sorry, I'm busy too, and sometimes I miss things). So in my final email, I said if the eggs were within 10 days of fresh, please to go ahead and send them, but if not I would worry about fertility. She threw a tantrum, told me my order had been a "nightmare from the beginning" and she would not sell to me. Finally, she refunded my money, but in a nasty huff. Now, it is true, the order was a nightmare, but none of the mistakes (except missing the words "they are fresh" in her email) were mine, yet Ms. DaSilva was clearly angry at ME about the messed up order. She has all these glowing references on her website, so maybe other customers have better experiences. With me she was annoyed, irritable and incredibly unreliable.