Brinsea Mini Advance doesn't turn at all!

Discussion in 'Incubating & Hatching Eggs' started by Tippyman, Jan 2, 2015.

  1. Tippyman

    Tippyman Out Of The Brooder

    41
    0
    22
    Aug 31, 2014
    I just opened and set up my brand new Mini Advance. It heats up, fan works, all controls work, but it doesn't turn.

    I have the tray in correctly, and even tried watching it turn with the lid off. The gear on the end of the motor just does not turn. I've emailed Brinsea customer support, but was wondering if anyone has had similar issues or if I'm doing something stupid? Ive read the manual over and over and can't find anything in it or online.
     
  2. darkbluespace

    darkbluespace Chillin' With My Peeps

    2,349
    240
    181
    Jun 13, 2014
    Portland Oregon
    I have only heard of people accidentally putting the tray in upside down. I hope you get it sorted out, better to find the issue before you start to incubate!
     
  3. georgiagail

    georgiagail Chillin' With My Peeps

    When you set it up through the Digital Control System, you made sure the "turning" unit was switched on, correct? If switched on, the line "/" rotates at the corner of the display.

    Gail
     
  4. Tippyman

    Tippyman Out Of The Brooder

    41
    0
    22
    Aug 31, 2014
    Yeah, it's set on auto for every 15 minutes. The "turn alarm" goes off every 15, but no motor noise or anything. Just a beep. I can do a test turn by pressing the far left button and the middle together, but same thing: just a beep and nothing.
     
  5. georgiagail

    georgiagail Chillin' With My Peeps

    Sounds like a problem in the motor. Best to call the help support at 1-888-667-7009 on Monday. They are available from 8:30 to 5 pm Monday through Friday.

    Gail
     
  6. Tippyman

    Tippyman Out Of The Brooder

    41
    0
    22
    Aug 31, 2014
    Yeah, I emailed them hoping someone would get back to me earlier but to no avail.
     
  7. rnchick74

    rnchick74 Urban Chick Keeper

    613
    153
    138
    May 3, 2014
    Louisville KY
    Here in the US they are a very small company/distributor out of a very small town in FL. I'm sure they will get back to you tomorrow, now that the holidays are over. Their customer service is known for being very good!
     
  8. Tippyman

    Tippyman Out Of The Brooder

    41
    0
    22
    Aug 31, 2014
    Called them on Monday, and got my new 'bator yesterday!

    The UPS guy picked up my old one an dropped off the new one. Quick and painless indeed! The new one works wonderfully and I'm letting it run through a cycle to make sure all is good before I put eggs in.
     
  9. rnchick74

    rnchick74 Urban Chick Keeper

    613
    153
    138
    May 3, 2014
    Louisville KY
    Glad they got it to you so quickly! Hope the hatch goes well! I'm setting eggs in mine tomorrow...
     
  10. Tippyman

    Tippyman Out Of The Brooder

    41
    0
    22
    Aug 31, 2014
    100% infertile. Little guy aint doing his job!
     

BackYard Chickens is proudly sponsored by