I received this e-mail this morning regarding a batch of eggs that went out on Tuesday. They arrived intact but frozen (they went to SD). OK Cara, we have a HUGE problem here. Finally got the eggs. They are frozen. It is 22 degrees here & since they did not have Priority Mail stickers all over the box & say "Hatching Eggs" on the box, they were treated as if they were two glass vases, because they only said "Please handle with care" on the outside. There was no urgency to get them to me at all... Since they are frozen, they are no good. I'm not even going to bother to put them in the incubator that I've had running for two days now. You need to put Priority Mail stickers all over them. Better yet... Actually USE a Flat Rate Priority Mail Box that you can get for FREE at your Post Office. They eggs are no good & I don't have time to wait for more. My other eggs are already in the incubator & I don't have time to run two seperate batches through. I would like a full & complete refund with shipping & everything I paid you. If you agree to this, I will give you positive feedback. Fair enough? As far as i'm concerned I fulfilled my end of the bargain. I sent them out in a timely manner and they were well packaged in a plain box. What would you do?