Discussion in 'Chicken Breeders & Hatcheries' started by HenAddiction, Aug 22, 2008.

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  1. HenAddiction

    HenAddiction Out Of The Brooder

    Jul 31, 2008
    Saint Cloud
    I cannot begin to say how heartbroken and disappointed we are wit this hatchery. I had place an order nearly a month ago. I ordered 5 breeds of rare birds. The day before they were "supposed" to be shipped I called to confirm my order. No dice. This place charged my card for the 25 birds plus the shipping fee of $15. Now, today, 2 days after they have been shipped I still don't have them. They charged the shipping fee and don't even have a tracking number for me. The one lady was rude saying that it wasn't their fault and they will call me when they know where they are. Well, I doubt it. I just read a whole bunch of reviews on them and how their customer service stinks especially when it comes to responding to the customer's inquiries. My chicks are likely going to die or be ill if I even get them at all. I wonder if they even shipped them. Oh, to add to my misery, they are only sending 3 different breeds of birds not 5 like I ordered. I would think they would be more understanding. After all, these are to be my pets not eating birds. To me it's no different than a dog or cat. I'm pretty angry at these folks. I do not recommend ordering from them. Read more on the site Dave's Garden. Pretty sick. One girls was walking around their showroom with a dead bird while others were eating doughnuts chatting. I wish I would have ordered from MM hatchery.

    I hope my birds get here safely. [​IMG] :thun [​IMG] [​IMG] :thun
    Last edited: Aug 22, 2008
  2. Zookeeper9000

    Zookeeper9000 Chillin' With My Peeps

    Mar 1, 2008
    Gladstone MI
    Maybe it is about time people start talking to a manager or owner there and see if that gets any results and remember to write down the names and times ya talk to them. Good luck.
  3. Wynette

    Wynette Moderator Staff Member

    Sep 25, 2007
    Oh, goodness... fingers crossed that your chicks arrive and are healthy. Hopefully, you're all set for them to arrive?

    A good reminder to us ALL to do research on hatcheries/breeders before placing an order.

    Keep us all posted!!!
  4. mtnhomechick

    mtnhomechick Chillin' With My Peeps

    Jun 27, 2008
    Mountain Home, AR
    This hatchery seems to be mentioned a lot on here. I have ordered twice from them. Had good luck with the chickens they sent.........they are thriving. Communication the first time stunk, but was much better the second time.

    I would probably order from them again. I heard from a friend who goes there that the place is real clean and modern.

    Seems people here have divided opinions on this place.

    I order from them because they are close to me. Don't like chicks having to be en route too long.

    Sorry you had such a lousy experience.
  5. Hangin Wit My Peeps

    Hangin Wit My Peeps

    Apr 20, 2008
    Birnamwood, Wisconsin
    Sure hope your chicks make it!

    RASTACHICKI Out Of The Brooder

    Aug 8, 2008
    Mobile, Alabama
    They are a terrible company. I tried to order some chicks from there and they never answered the phone for 3 days. It was a blessing in disguise.
  7. SundownWaterfowl

    SundownWaterfowl Overrun With Chickens

    They are not a terrible company. I ordered from them in April. Received amazing birds. I ordered Light Brahmas and salmon faverolles. Ive read that most light brahmas from hatcheries come with black specks all over, and my brahmas are clean with no black except for where it is supposed to be.

    Great communication and I am 100% happy with my purchase. I would never order from MM as they have been having lots of problems with sending sick chicks. And Ideal has been sending out deformed chicks.
  8. Rhett&SarahsMom

    Rhett&SarahsMom Chillin' With My Peeps

    May 8, 2008
    Quote:funny. none of the chicks I or my friend ordered from Ideal had any problems. But I have heard many people complain about Cackle and their lack of customer service.

    I hope you get your chicks soon and that they arrive in good shape. I for one, will not ever order from them.
  9. silkieluver_07

    silkieluver_07 Chillin' With My Peeps

    Jan 31, 2008
    Ideal has been sending out deformed chicks? Is there a thread on that?
  10. Psittizen Shikkin

    Psittizen Shikkin Chillin' With My Peeps

    Jun 14, 2008
    Oroville, California
    I hope not because I just put an order of 36 in yesterday! :|
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