So I have a 48 egg incubator. Thank you EBAY! After the 3rd use, the heating element went out on it. The unit would not heat. I finished my eggs of with a heat pad suspended above the eggs in the unit and was able to keep temp close to where it should be. Of course my hatch rate was not too good. I opened up the up unit and found that the connector from the heating element was GLUED to the main board socket. So to fix this I would have to a lot of "rigging" by cutting wires etc. SO instead of repairing... I figured what the hell and ordered another replacement. THIS TIME 96 egg unit. (2 trays) Went to use it. The temp WILL NOT go above 23.4c. The controls are not working. When you press the "RST" button.... it cause the unit to cycle the egg turners back and forth non stop.... they keep rocking until you cut power from the unit and turn it back on. I have no IDEA who the maker of these units are. I would like to contact the manufacture to request some support. Any help would be nice?