I ordered some chicks and my splash silkie also won't open it's eyes. Yet it managed to find the food and water. At first when I saw it I thought it just fell asleep in my hand but then I watched it and it never opened it's eyes. Genty take a q-tip or toilet paper that's wet with warm water and rub their eyes possibly gently pulling as you wipe if they won't open.once I finally got my chicks eyes open it had like mucus In its eyes. It was very diffucult to get out you have to be careful not to harm the eye. It still likes to keep its eyes shut but opens them frequently it just has adjust. Hope I helped