I received a second Hovabator 1588 on Friday from Cutler. I also ordered a cage making pliers and some cage clips. Cutler's placed the pliers/clips inside the lid of the Hovabator and they banged around for the whole trip to me through the USPS. They hit the fan mechanism hard enough that the plastic housing broke in two places. I've tried to reach Cutler's all day by phone but no one is answering. I've left a message but am wondering.... are they closed on Mondays? Anyone have any experience with Cutler's on any customer service issues?