We ordered 25 chicks from a popular place (not the same place Natalie used). I called last Monday to find out when they would ship and they told us it would be the 17th. On the 19th they still had not arrived so we called again. They explained that there was a late hatch and they didn't actually ship out until the 18th and we should receive them on the 20th. Last night we got a call from a very upset postal employee in a town an hour from here. She stated that there were five dead in the box and the rest were dying. She asked if she could give them some water at least so we talked her through dipping their beaks. This morning our post office called and they were all very upset. They told us that the box was silent and things didn't look good. They also told us that they had actually been dropped at the postal center during the holiday weekend (long before the 18th). We got them home and ten were dead. The rest were cold, dehydrated and starving. We dipped their beaks in warm water and GroGel all day long. Tonight is one left. We called the company and they stated that they are not a hatchery. They drop ship the birds from other hatcheries and they had received several phone calls like ours today. They offered to send more birds but I didn't want to be responsible for any more deaths. I realize that this does not normally happen. I am very upset, not to mention horrified by this entire experience!