Defective Brinsea Octagon 20?

Discussion in 'Incubating & Hatching Eggs' started by Summerfest, Aug 31, 2016.

  1. Summerfest

    Summerfest New Egg

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    Apr 12, 2016
    Hey everyone,
    I received my Brinsea Octagon 20 and I was pretty excited to set it up until I discovered that the vent is stuck. The adjuster should just slide left or right, but it won't budge at all. I can't even pry the vent itself open. I emailed Brinsea, but they aren't responding. Am I missing something here?

    This is how the vent should work:

    [​IMG]
    I'm open to ideas if someone knows how to fix it.
     
    Last edited: Aug 31, 2016
  2. Pork Pie Ken

    Pork Pie Ken Monkey Business Premium Member

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    You're not missing anything - it should slide, as you say. I'd wait a short while for Brinsea to respond, after that it might be a case of brute force or something a little more ingenious (too early in the morning for my little mind to help on that one, sorry)
     
  3. RubyNala97

    RubyNala97 Overrun With Chickens

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    Yeah, mine slides so easily that when I open the lid if I just brush against the little knob it will slide all the way open. Sometimes I don't even realize I hit it until later. Call the 800 number. They should answer during business hours.
     
  4. Summerfest

    Summerfest New Egg

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    Apr 12, 2016
    I got a response from Brinsea. Apparently one of their workers assembled a batch of them by glueing the vent closed. They told me I can fix it by taking the top apart, using a putty knife to break the glue bonds, sanding the glue off and then reassembling everything. Also, the bottom wasnt snapped in place before they screwed it together so I get to fix that as well.

    This is not the quality I was expecting from a $360 incubator.
     
    Last edited: Sep 1, 2016
  5. Pork Pie Ken

    Pork Pie Ken Monkey Business Premium Member

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    Africa - near the equator
    Indeed, i agree. At the very least they were honest and suggested a way to fix the issue. Even in the UK, the issue i find confusing is that buying a bator from them directly is more expensive than through a third party - strange to say the least
     

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