Email address

Discussion in 'BYC Website & Forum Feedback & Announcements' started by Maggie C, Apr 2, 2012.

  1. Maggie C

    Maggie C Chillin' With My Peeps

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    Jan 26, 2012
    Largo, FL
    I have tried on numerous occasions to change my email address but always get a message saying there was an error processing this request. I don't want to receive newsletters on my phone but I do want to receive them. Why will "it" not let me change my email address?
     
  2. Judy

    Judy Moderator Staff Member

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    Feb 5, 2009
    South Georgia
    Are you by chance not clicking "save user data" at the bottom of the page?
     
  3. Maggie C

    Maggie C Chillin' With My Peeps

    112
    5
    81
    Jan 26, 2012
    Largo, FL

    That's when I get the error message - when I click on save user data
     
  4. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Here are a few questions that will help us find, duplicate, and hopefully resolve the problem:

    • What is the URL of the page that you got the error or had problems?
    • What were the exact error messages (please copy and paste the entire message, screenshots are best)?
    • What were the exact steps you took before having the problem? Please be as specific as possible so we can do exactly what you did.
    • How long has it been happening? If only one time, what day and time did it happen?
    • Which browser and version are you using (eg., Firefox 3.5.9, Internet Explorer 7, etc.)
    • Have you logged out, deleted your internet cache, logged back in, and tried again?
    • Have you tried a different browser?
     

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