email notification for subscribed topics not coming anymore

Discussion in 'Website Announcements, Feedback, Issues, & Guides' started by OrpingtonManor, Nov 5, 2010.

  1. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    I've been really busy lately, and realized that I hadn't checked up on my BYC friends in awhile. But, then I realized that I haven't been receiving ANY notifications anymore. I'm still showing subscribed to the threads, but getting nothing in my email. I'm also not receiving notification of PMs. What could be going on?
     
  2. DuckLady

    DuckLady ~~~Administrator~~~BYC Store Support Staff Member

    32,530
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    Jan 11, 2007
    Washington State
    Check at the bottom of your inbox to make sure your PM notifier is enabled.

    Have you changed your email and not updated it here?

    Once I accidentally hit "mark as Spam" on a BYC email and had to go retrieve the mail and reset the spam filter.
    Could that have happened?

    Can't think of anything else... [​IMG]
     
  3. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    My PM notification is enabled, no change there. I'll go check my spam box. I don't think I hit spam by accident, but it's worth a shot. thanks!
     
  4. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    [​IMG]

    Well, now I feel dumb. That was the problem. Thanks, Terrie!!
     
  5. DuckLady

    DuckLady ~~~Administrator~~~BYC Store Support Staff Member

    32,530
    1,319
    521
    Jan 11, 2007
    Washington State
    You're welcome. LOL

    More than once Rob has asked me " WELL?"
    So I go look in my spam folder. [​IMG]
     
  6. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    strange, though. I reset my filter. A few things came to my inbox. But now, things are going to my spam filter again. not sure why. I didn't hit spam again. I'll keep an eye on it. At least I know to check my spam box for byc stuff now.
     
  7. Qi Chicken

    Qi Chicken Chillin' With My Peeps

    Jul 3, 2009
    Same thing happens to me off and on. Many, but not all, BYC messages go to spam. The many, but not all thing is a little odd I think!
     
  8. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    all of mine are once again going to spam. I'm going to try "mark as not spam" when it happens next time. then I'll reset the spam filter YET AGAIN. I hope it works.
     
  9. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    First you should definitely "mark as not spam".

    Next, add [email protected] to your email address book and that might help.

    Next you could contact your email provider and ask that they "whitelist" the backyardchickens.com domain.
     
  10. OrpingtonManor

    OrpingtonManor Building the Castle

    Nov 15, 2008
    Martinez, CA
    I know how to add BYC to my address book, but have never contacted my email provider about anything. I can do that?? what's a white list? [​IMG]
     

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