Last week, we got yet another new Genesis incubator from Cutler Supply with a chicken egg turner (for ducks.) The motor in the new, unopened turner was not working when we set it up on Saturday. I emailed Carolyn and the FIRST THING this morning, they send us a new motor (which is what we asked them to do since my husband can install it). Then, we started using the goose turner for the first time, and we have a problem with it turning properly. So, I called her and she is calling for us to see about the fix for the problem. I mentioned to her that some people had tried to buy the Genesis from their website and she said that they ran out and the truck is supposed to deliver more near the end of the week. So, if any of you attempted to find the Genesis on their site, it's just temporarily gone and will be back very soon! I need another three or four of them. (Good think my husband can't hear what I am typing!).