Hi, I sell eggs and buy eggs too. I have shipped all over the US and bought from all over the US. I have bought eggs that have hatched and that have not hatched. I have shipped in hot weather and cold weather. I had someone buy some eggs the other day and they were shipped 2 states away and not hot weather. The person put all eggs under broody hens to hatch. I sent at least 3 extras or more. The person got a total of I believe 15 eggs. They emailed me that the hens hatched only 5 chicks and 2 died 1st day. The person was very nice. I checked the shipping and it took 2 days and did not sit in the heat(i dont think they did) I asked if the hens were good setters and they said yes and I asked if it was hot and they said no then I said it could of been bounced around in shipping but I didnt know and I was real sorry. I collect eggs fresh in 2 to 3 days and keep in basement nice and cool. It has not been a hot year in Wa. like 70's if we are lucky so no heat issues. I hatch in 2 GQFs here and get around 90-94% hatch rate and thats if I put them in and dont check them or put water in the bator. I ship my eggs in polyfoam and no broken eggs. The person told me there were a lot of clear eggs. I know my fertility and its good so why clear or what would you do? I do all I can on my end and some customers get good hatch while others get crappy hatch. I bought eggs last year for over 400.00 and out of approx 35 to 38 eggs I hatched 13. I was thrilled. What are everyones thought on this? Do you refund? do you ship more? I put in every add that I can not be responsible once they leave my hands and always add 3 to 8 extra. I offer free pickup locally. I cant afford to refund or ship more when I do all I can. Suggestions, thoughts or ideas please? What would you do? I have sold over 1000 egg auctions in the last 4 years and 1 time I had a bad customer try to scam me and I fought her through ebay and she left bad feedback but out of all auctions I only had her bad fb never anyone else.