Having trouble with my BYC page

Discussion in 'Website Announcements, Feedback, Issues, & Guides' started by WhiteMountainsRanch, Sep 16, 2010.

  1. WhiteMountainsRanch

    WhiteMountainsRanch Chillin' With My Peeps

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    Jun 19, 2010
    Sandy Eggo, CA
    No matter what I do I cannot add more pics... I'm so confused someone please help!
     
  2. ADozenGirlz

    ADozenGirlz The Chicken Chick[IMG]emojione/assets/png/00ae.png

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    Oct 18, 2009
    Connecticut
    Quote:You may have reached your storage limit. Check on your uploads page, it should tell you how much space is left. If that's not it, I've got no other suggestions for you, sorry!
    If that is it, you can either delete pics to free up some room or upgrade your membership.
     
  3. WhiteMountainsRanch

    WhiteMountainsRanch Chillin' With My Peeps

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    Jun 19, 2010
    Sandy Eggo, CA
    My uploads page says I am at 75%.

    I don't know how to check it for My BYC Page.
     
  4. ADozenGirlz

    ADozenGirlz The Chicken Chick[IMG]emojione/assets/png/00ae.png

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    Oct 18, 2009
    Connecticut
    Quote:Try PMing a moderator or admin if they don't contact you first. I'm not sure what the problem is if you have 25% of your available space remaining.
    Good luck with it!
     
  5. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Here are a few questions that will help us find, duplicate, and hopefully resolve the problem:

    • Did you receive any error messages (if yes, what were they)?
    • What exactly did you do before / after the problem happened?
    • How long has it been happening? If only one time, what day and time did it start to happen?
    • Which browser and version are you using (eg., Firefox 3.5.9, Internet Explorer 7, etc.)
    • Have you logged out, deleted your internet cookies, logged back in, and tried again?
    • Have you tried a different browser?
    • Have you tried a different computer?
     
  6. WhiteMountainsRanch

    WhiteMountainsRanch Chillin' With My Peeps

    5,404
    21
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    Jun 19, 2010
    Sandy Eggo, CA
    • Did you receive any error messages (if yes, what were they)?
    • What exactly did you do before / after the problem happened?
    • How long has it been happening? If only one time, what day and time did it start to happen?
    • Which browser and version are you using (eg., Firefox 3.5.9, Internet Explorer 7, etc.)
    • Have you logged out, deleted your internet cookies, logged back in, and tried again?
    • Have you tried a different browser?
    • Have you tried a different computer?

    1. Only thing that is happening is when I try to add a pic to my new page it's coming up as text, not the pic.
    2. Just started today, a few hours ago when I tried to edit it.
    3. Safari 4 and Firefox.
    4. Yes
    5. Yes
    6. No​
     
  7. WhiteMountainsRanch

    WhiteMountainsRanch Chillin' With My Peeps

    5,404
    21
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    Jun 19, 2010
    Sandy Eggo, CA
    Ok that's weird, now it's working- but only with pics from photobucket, not pics from here. [​IMG]
     
  8. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    It may be the size of the image (over 5 mb seems to cause problems) or the type (some have reported problems with images taken from Nokia cell phones).

    If you still have problems you can email the photo to [email protected] and we can give it a try.
     

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