HELP! Computer pros!!!!!

Discussion in 'Random Ramblings' started by babylady4, Jan 8, 2010.

  1. babylady4

    babylady4 Mother Goose

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    Over the course of 2 days my kids managed to infect BOTh the PC and the laptop with viruses. I re-formatted the hard drive of the laptop since there was nothing of importance on it; but I would REALLY like to NOT do that to the PC. I have run Malwarebites, spybot, Microsoft Security Essentials, and the virus is still on the computer. I do not remember the name of it but it is a trojan and what it does is shuts down your browsing session unexpectedly and it re-directs you to unknown sites along with ask.com

    Can anybody help me get it off the computer? I have been keeping the PC off and offline as much as possible until I can get some assistanse that will permanently remove this 'bug'

    Thanks! I do appreciate the help!
     
  2. debilorrah

    debilorrah The Great Guru of Yap Premium Member

    Ok here we go!

    Uninstalled Java
    Go to ccleaner.com
    Run that about 5 or 6 times until nothing comes up
    Reboot
    Reinstall java
    Reboot again.
     
  3. ivan3

    ivan3 spurredon Premium Member

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    BOCOMO
    What browser(s) are you using? I.E., Firefox, etc.?
     
    Last edited: Jan 8, 2010
  4. babylady4

    babylady4 Mother Goose

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    Sorry, using IE and have Win XP with all the current updates.
     
  5. PurpleChicken

    PurpleChicken Tolerated.....Mostly

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    Start with avgfree.com - It may have problems with XP.

    trendmicro.com has a free scanner called housecall that has worked ok for me too.
     
  6. ivan3

    ivan3 spurredon Premium Member

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    On your menu bar: Tools: Internet options: Programs: Manage add-ons: (just to check to see if anything unfamiliar looking has been added recently - can diable any `ask' related). This could be a quick and dirty fix. If it is something nastier then it is probably time to run Hijack This. or the like.
     
  7. babylady4

    babylady4 Mother Goose

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    Thanks! I ran the Hijack this and the ccleaner suggestions as well as removing Java and disabling the add-ons that looked fishy. So far so good, it is doing a sweep right now to see if there is anything left.

    I'll keep you all posted!
     
  8. LizFM

    LizFM Chillin' With My Peeps

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    I had my new laptop less than an hour before it got infected. Our dept. tech's advice was that the combination of PC and IE was deadly. Once it was cleaned up and I went back to Firefox, I haven't had problems. After you get it solved, I'd never use IE again.
     
  9. Tala

    Tala Flock Mistress

    Quote:LOL
    My laptop still has IE6 and it's never had a serious virus problem.
    I think it has more to do with what kind of websites you're visiting [​IMG]

    One program that I can recommend is Stopzilla, it works, at $40 per machine! It also makes your computer really slow to boot up, which is why I uninstalled it, but if you are having problems with a bad virus it might be worth the wait. It picked up 1000 spy/adware type things on DH's computer, but only 44 on mine! Toldja it had to do with the types of websites you frequent [​IMG]

    Currently I use Avira free version. I don't know how good it is because it's never found anything on my machine, but I saw it block a trojan on DH's computer as he was surfing, so I guess it works. A hacker/computer geek recommended it to me so that's why I got it. The free version gives you one pop-up per day, and it automatically updates itself daily at that time.
     
  10. harryg6167

    harryg6167 Chillin' With My Peeps

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    Lots of Trojan's have the .dll extension. This file will be ignored by the
    virus software and will not be removed regardless of what antivirus
    software that you use.
    If you actually knew where that .dll extension file was located you can
    go to it and remove it yourself.
    If not, formatting will be the only way to get rid of it.
    It is sometimes possible to do a system restore. Do it for
    a date and time you know the system was clean.
     

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