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Help! Lost all my original photos on my Profile page! How do I get them back?

Discussion in 'BYC Website & Forum Feedback & Announcements' started by azygous, Mar 8, 2012.

  1. azygous

    azygous Chicken Obsessed

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    Today, while uploading three new photos to my Default album on my Profile page, I somehow lost my entire original album of 40 photos that got transferred to the new BYC web site from the old web site.
    This was the first time I uploaded multiple photos by using the "command" key to upload them to the default album all at once. This was accomplished without any problem. However, it was then that I noticed that I now have just the Default album along with my Avatar on my photo page instead of the three albums I had before.

    Does anyone have any idea what I did to make the album disappear and how can I retrieve the original photos? They have to be there somewhere? Right?

    Please help me!
     
  2. Duramaxgirl

    Duramaxgirl Chillin' With My Peeps

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    This happened to me also. I see under my name that I still have 88 photos but I can't find my old album.
     
  3. azygous

    azygous Chicken Obsessed

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    I wonder how many other BYCers this has happened to.

    Do you recall doing anything on your Profile page that may have preceded losing your photo album?

    My hope is someone will tell us a simple way to retrieve the missing photos.
     
  4. Duramaxgirl

    Duramaxgirl Chillin' With My Peeps

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    Well it was today or yesterday and I think I uploaded a new photo. But I see that now it says under my name that I have 135 photos so I know my old album is somewhere I just cant seem to find it.... HELP
     
  5. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Weird, I don't have my private "Uploads" album showing up in my profile either. (The "Uploads" folders are the private folders imported from the old site).

    We did an upgrade yesterday, so there's probably a related glitch.

    Don't freak out, I believe these albums are just "hidden" and not missing. Worst case, we have pretty robust backups.

    I'll have more details ASAP tomorrow!
     
  6. Hawkeye95

    Hawkeye95 Chillin' With My Peeps

    OH so GLAD I found this thread this morning!! I was going to post a picture from my original Default album.... and that entire album is GONE!!!! YIKES!!!!!!!!!!!!!!!!!!! I hope it comes back!! [​IMG] In fact... my new album was changed to "Default" and the orginal set is gone with the new set replacing it.
     
  7. azygous

    azygous Chicken Obsessed

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    Colorado Rockies
    This is so cool! Not that we lost our photos, but that we've discovered that others are in the same boat!

    Maybe the IT people who designed this awesome site will figure out the bug and we'll soon get our photos back!
     
  8. Duramaxgirl

    Duramaxgirl Chillin' With My Peeps

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    This morning my pictures are back... and here I was looking so forward to freaking out...oh well next time maybe. :lol:
     
    Last edited: Mar 9, 2012
  9. azygous

    azygous Chicken Obsessed

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    Dec 11, 2009
    Colorado Rockies
    Hey! Mine are back, too! I wonder if the web master figured out the problem and found them.

    Whomever we have to thank, [​IMG]THANK YOU!
     
  10. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Trust me, I'll definitely let you know when to and not to freak out. As I said last night, this one was a case where there was no need to freak out.3

    We do updates to the forum almost every two weeks. Sometimes it is small stuff that won't ever been "seen" by the members (admin fixes/features, performance updates, etc.) and sometimes they are big updates. This one was pretty big and there were some bugs that are quickly fixed.

    Keep in mind that Microsoft, Facebook, etc. are HUGE companies with thousands of expert and well paid engineers / coders, and they still make mistakes and have bugs in their software and websites. It's the nature of forward momentum and improvements to tech.

    Thanks for your patience as we got things fixed!
     

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