How much do I hate my ISP?

Discussion in 'Random Ramblings' started by Kitsune, Feb 8, 2007.

  1. Kitsune

    Kitsune Chillin' With My Peeps

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    Feb 2, 2007
    Manchester - England
    This morning a letter from my ISP came through the door, as the bill is payed by direct debit I figured it'd just be a confirmation of payment and so put it to one side to open later..

    As I'm checking e-mails and chatting to a friend online my connection drops, I do all the restarting stuff and it says it's connected but I can't get online. I phone ISP and after 30 minutes find out that they have cancelled the direct debit without informing me and for no apparent reason, and are now demanding £60. I open the letter and it's a disconnection notice giving me 7 days to pay £44.

    I have no idea how the bill got that high since we only pay abouit £17 per month and they haven't informed us of any non payment. I couldn't argue on the phone as I only have a mobile with limited credit and I needed net access back asap.

    The call ended up costing my about £5 and I'm about to write a snotty e-mail about their distinct lack of customer service!
     
  2. V Chic Chick

    V Chic Chick Chillin' With My Peeps

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    Jan 11, 2007
    Bristol, England
    Write a letter, send it recorded delivery and keep a copy of any correspondence. That's all the advice I can give you right now. What company are you with?
     
  3. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Yeesh... £60, isn't that like $120?
     
  4. Kitsune

    Kitsune Chillin' With My Peeps

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    Yep it's about that.

    I'm with NTL, just been bought by Virgin media
     
  5. V Chic Chick

    V Chic Chick Chillin' With My Peeps

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    Jan 11, 2007
    Bristol, England
  6. Kitsune

    Kitsune Chillin' With My Peeps

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    Feb 2, 2007
    Manchester - England
    thankyou, I don't mind at all [​IMG]
     
  7. P-Funk

    P-Funk Chillin' With My Peeps

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    Feb 20, 2011
    Franktown
    Sorry to hear about your problems. I ordered an upgrade in speed last Monday. 3 days later and still no net. When I called they said I needed to buy a new router. Sooooo, I went and got a new router and now none of the machines will stay online for more than 10 minutes. It's an incredible pain but it never occurred to me how much I now depend on the internet. P
     
  8. duckluck

    duckluck Dulcimyrh Ducks

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    Oct 22, 2009
    Illinois
    I can tell you I pay plenty for a cable internet connection and the heavens roll if I have problems with it... [​IMG]

    Thankfully, I usually don't, and if I do, they usually reimburse the bill for time it is not available.
     
  9. oldrooster

    oldrooster One Crazy Nut

    This is a Zombie thread folks it started about 6 years ago
     
  10. KrisH

    KrisH Chillin' With My Peeps

    Kind of like Frankenstein since it has been brought back from the dead, but then again it refuses to die...


    RobertH
     

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