I cannot believe them. I order some chickens back in Feburary and they sent them about three weeks early while I was out of town, luckly my wife was able to pick them up, but you can imagine the confusion being call to get some chicks three weeks early. Well, they contacted me to make it right by refunding the shipping. I told them that would be great, but they never did. Also, one of the Polish they sent was the wrong kind, and a roo. Well, I contacted them again last Thursday, April 17, 2008, to let them know of the oversight. Well, I have yet to hear from them. I think that will be the last time I order from them. At first the customer survice seemed really good, but this is going on way to long.