Ideal Poultry has been nothing but helpful and accomodating. I changed my order multiple times and just was a royal pain in the butt customer, asking tons of questions and taking up a lot of their time. They were always very friendly, even when I could hear phones ringing off the hook in the background. I somehow ended up with a wrong chick. Mind you I had 16 different breeds. They offered to resend my incorrect chick. I cannot believe their customer service. I will always order from Ideal! Out of all my chicks I only lost one and I believe it may have been because it was a bantam and got trampled by the big girls a couple of days after it was home. IDEAL POULTRY IS AWSOME.