We used Ideal for the first time this year, having used Welp/Privett (same place if you live in the west) 3 times before. What a different experience! Welp/Privett was fine, chicks came to our little Washington State peninsula in 2 days, only lost 1 out of 75 chicks in 3-25 chick shipments. Ideal, however, was Amazing! Our chicks were here in 24 HOURS after shipping! This may not mean much to those of you who live in the Midwest or Eastern US, but we don't have hatcheries in the West so this is not normal. This was their standard shipping, too. Good thing I set up for them "just in case". And the chicks! Wow! they were so big and healthy, active from the time they arrived. When we introduced the food, they MOBBED the feeder! The only problem we have had is keeping our jaws from dropping as they are so much nicer than our past chicks. Same food, brooder, etc., just amazing chicks! Customer service was also great, we had an ice storm that was effecting my internet access, and I couldn't tell if my order had gone through. I called Ideal, and the person who assisted me re-did my order and couldn't have been nicer. We are now loyal Ideal customers. Their order policy was much more flexible, they sexed my Buttercups, shipped Polish with standard chicks, FAST SHIPPING, etc., and I would reccomend them to anyone, especially in the Seattle/Tacoma area. I give IDEAL a solid "A+"! You rock, ideal!