This was my guys eye. We used a paper towel soaked in warm water as a compress. When he opened the eye after cleaning, a lot of puss/goop came out. We could see a chunk of something hard on his eye lid. I used a qtip soaked in warm water to loosen it and it came loose. The eye looked good rest of the day. The next morning it was closed again. Before I could clean it (zooming training meeting), he opened it on his own and have had no other issues.