I am posting this in hopes of my order being filled and not to be closed by mediators. I am not calling this company a scam, but I am questioning the business practices of this company. I placed an order with Custom Incubators the first week of Feb. I know what you are all thinking and I am humiliated that I did not check out this company more before sending off my hard earned money. The personal check was cashed by this company on 02/10/2012 (statement shows). After not hearing from said company for a week or two I PMed said company from this forum and got a reply that there was a back order on the fans but otherwise my large trunk incubator was done. I thanked Thamas for the update and waited. Well three PMs and 3-4 cell phones messages later, that all have gone unanswered, just for a status update, I have yet to recieve anything. Yes, I do realize I put my faith in mankind and the honesty of people, but yet again to only wonder if we as human beings, have all gone to POT! All I want is the product I payed for. I do know that this may be frowned upon by the mediators, but my only intent is to warn others when dealing with this company. In this day and age of social media and how may people can be reached via the computer you would think companies such as this one would try a bit harder with customer service. I have communicated with others from this forum who have gotten his products and so far when and if orders are filled his products do work. So why pick and choose customers orders to fill remains a mystory to me. I hope my fellow BYCers will heed my warning! I will continue to pursue getting my bator and will gladly post a review of Custom Incubators products IF I ever get what I payed for. Please be kind in your replys, I am now trying to figure out how I am going to fill my chick orders I have without an incubator. For those of you who think, 'I can make one for what she spend on that bator' I say to you, I am challenged in the building department and cannot hammer. I know my limitations and building things from scratch is one of them. Now hatch out a clutch of call ducks I can do! Thanks.