Had 11 of 44 chicks arrive dead this morning with 2 more unlikely to make it. The 11 plus 1 seem to be due to bad shipment handling, it was a smelly and gruesome scene. One has as a splayed leg. I called Privett as soon as they opened this AM and was quickly credited the cost of the 13. I've had good shipping experiences with them in the past, good to know they'll back up failed shipments.