prestoconfuoco
Songster
EDIT: Problem solved — see my later post — they actually called me back about 15 min. after I posted this and are shipping me two replacements.
Hi all,
Hearing basically nothing but positivity about Metzer farms I ordered a small order of 3 ducklings to upstate NY. I knew the journey was long and it was cold here so there was a chance some ducklings wouldn’t make it.
When they arrived last Thursday one was dead and another was crawling around and couldn’t walk right...I put her under a brooder and tried to get her to drink nutridrench or eat grogel but she wouldn’t eat or drink and within an hour she had died.
Now I’m left with one duckling (who I love very much) and I’m sure some of you know how hard it is to raise a duckling on its own. I need to find her friends asap, and since the feed stores here have a 6 min. and I want sexed birds getting replacements from Metzer seemed like the best option.
Now to the point, I emailed them once before the ducklings arrived, asking about whether or not they’d be ok if the journey ended up taking an extra day as the tracking indicated (that didn’t end up happening). No response. I emailed them twice the day the ducklings arrived. No response. I called them on Friday (during business hours) and reported my losses (which is just leaving a message), they say you’ll receive a confirmation email or call back. No confirmation or call back. I emailed them again after business hours Friday using the contact us form on their website and it seems like the website broke, taking me to an error page when I tried to send the email - so I have no idea if it worked. Now today Monday I have called them twice during business hours to try to get a human on the phone and as soon as I get past the automated message and press 4 for “other inquiries,” I’m sent straight to an answering machine with no rings.
I’m a bit at a loss — I’ve been really inconvenienced here (having one duck is harder than having 3, AND harder than having none) and I literally have not heard anything from them.
Has anyone had similar experiences? Is this normal? Since I’ve heard so much positivity, I’m wondering if something is going on with them that is preventing them from getting back to me.
Right now I’m looking at trying to get two one day old ducklings shipped from MyPetChicken (who I love!) and thankfully they are in Connecticut so I believe the two would make the trip alive despite the small order. I would have to wait until minimum April 19th to get these; wanted to see if Metzer could replace my birds sooner, but I just haven’t had any luck.
She is so sweet and friendly but she has imprinted on my fiancee and I and she wakes us up multiple times throughout the night — she needs friends!
Hi all,
Hearing basically nothing but positivity about Metzer farms I ordered a small order of 3 ducklings to upstate NY. I knew the journey was long and it was cold here so there was a chance some ducklings wouldn’t make it.
When they arrived last Thursday one was dead and another was crawling around and couldn’t walk right...I put her under a brooder and tried to get her to drink nutridrench or eat grogel but she wouldn’t eat or drink and within an hour she had died.
Now I’m left with one duckling (who I love very much) and I’m sure some of you know how hard it is to raise a duckling on its own. I need to find her friends asap, and since the feed stores here have a 6 min. and I want sexed birds getting replacements from Metzer seemed like the best option.
Now to the point, I emailed them once before the ducklings arrived, asking about whether or not they’d be ok if the journey ended up taking an extra day as the tracking indicated (that didn’t end up happening). No response. I emailed them twice the day the ducklings arrived. No response. I called them on Friday (during business hours) and reported my losses (which is just leaving a message), they say you’ll receive a confirmation email or call back. No confirmation or call back. I emailed them again after business hours Friday using the contact us form on their website and it seems like the website broke, taking me to an error page when I tried to send the email - so I have no idea if it worked. Now today Monday I have called them twice during business hours to try to get a human on the phone and as soon as I get past the automated message and press 4 for “other inquiries,” I’m sent straight to an answering machine with no rings.
I’m a bit at a loss — I’ve been really inconvenienced here (having one duck is harder than having 3, AND harder than having none) and I literally have not heard anything from them.
Has anyone had similar experiences? Is this normal? Since I’ve heard so much positivity, I’m wondering if something is going on with them that is preventing them from getting back to me.
Right now I’m looking at trying to get two one day old ducklings shipped from MyPetChicken (who I love!) and thankfully they are in Connecticut so I believe the two would make the trip alive despite the small order. I would have to wait until minimum April 19th to get these; wanted to see if Metzer could replace my birds sooner, but I just haven’t had any luck.
She is so sweet and friendly but she has imprinted on my fiancee and I and she wakes us up multiple times throughout the night — she needs friends!
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