This is a very long post. I finally got in touch with the company who made the two horrid #1202 commercial incubators I bought. Instead of me wasting time, I'm merely going to paste the entire emails from this company. I do hope all of you will be able to gain from this. I have lost so many eggs in these machines, and it was not my fault. You will notice that not once did GQF have a 'real' person sign any of their emails to me. Ross Wilson Thank you so much for the detail here. I do remind you that not once have I asked for a 'free' sandwich from you. Your manner here is quite unfortunate. I think my lawyer will see this as the case, too. I accept your 'apology' for your error. I plan on announcing this to everyone I can in the American Poultry Industry, big and small. Ford, btw, would not give one of their employees anything for 'free'. I take offense that you state here that that is what I wanted. Unfortunately, you have given me 'exactly' what I've wanted in this email. Have a good day! Ross Wilson ---------------------------------------- > From: [email protected] > To: [email protected] > Subject: RE: > Date: Wed, 16 Apr 2008 12:14:13 -0400 > > 1. The 1202 is no longer supported. The instruction manual listed on the > website is the best we can offer, but the original was out of print for so > long before we went to digital copies that the original diagram is not > there. The diagram on the 1200 series .pdf indicates an electronic > thermostat. We apologize for the error. The instructions will be removed > from the website to prevent further confusion. > > 2. You fix the spiking problem by replacing the thermostat switch with item > No. 30006B. > > 3. Ford is a multi billion dollar company and still wouldn't give you > anything for free on a ten year old truck. We are talking about specialty > equipment not automobiles. We have given you help. Fix the spiking problem > by replacing the thermostat switch with item No. 3006B > > 4. Some end users customize their equipment beyond factory specs. We have > no idea what modifications if any may have been made and therefore cannot > attempt to address them. You should also expect the other items, such as > the turner mechanism, might sometime, somewhere, perhaps in an incubator not > unlike yours, fail, due to the mercilessness of time. > > You have asked how to fix the spiking issue. The fix is a new thermostat > switch, item No. 3006B. This issue is considered resolved. > > For information on current incubator models, such as the 1502, please see > our website. Warranty period in one year from date of purchase. > > G.Q.F. Manufacturing Company > P.O. Box 1552 > Savannah, GA 31402 > > Phone 912-236-0651 > FAX 912-234-9978 > > www.GQFmfg.com > > -----Original Message----- > From: Bobby Ross [mailto[email protected]] > Sent: Wednesday, April 16, 2008 11:49 AM > To: GQF Manufacturing Co. > Subject: RE: > > > I do agree! > > But one very small problem. On all your literature, there in no 3006B > switch indicated. How do you expect 'us' to do this in this case? > > And, for the third, but certainly not the 'final' time, how do you fix this > problem? > > Evidently, you do not want to discuss this on an 800 number. And, after > several months of contacting you, you finally have the time to help us. You > are totally right about it being my responsibility to fix 'old' equipment. > If I bought an old Ford 150 truck for hauling hay on my farm, and it broke > down, I could easily contact Ford Motor Company, and they would help me! > They might even recommend me taking the truck to one of their service > dealers. Catch my drift? > > It also seems to me that what you are saying is that even if I do fix this > 'spike' problem with the 3006B, switch, there are many other problems that > can occur with such old equipment? > > And, last on this email, what unit do you recommend now that you are > manufacturing to take the place of these 1200 series? And, what kind of > warranty do you give? > > Thank you! > > Ross Wilson > > > ---------------------------------------- >> From: [email protected] >> To: [email protected] >> Subject: RE: >> Date: Wed, 16 Apr 2008 11:41:34 -0400 >> >> The units are over 10 years old. There is bound to be normal wear which > is >> all that was indicated or implied. We increased longevity with the 3006B, >> but there was no issue. You should expect to make repairs on old > equipment. >> For the third and final time, replace the thermostat switch with item No. >> 3006B. There may be other problems in such an old unit, but you did not > buy >> brand new and should consider some responsibility for repairs. Good luck. > >> >> G.Q.F. Manufacturing Company >> P.O. Box 1552 >> Savannah, GA 31402 >> >> Phone 912-236-0651 >> FAX 912-234-9978 >> >> www.GQFmfg.com >> >> -----Original Message----- >> From: Bobby Ross [mailto[email protected]] >> Sent: Wednesday, April 16, 2008 11:28 AM >> To: GQF Manufacturing Co. >> Subject: RE: >> >> >> Well, the luck of the draw! HAR! I figured just about as much. >> >> I bought two Picture Window Nova-Bators, 28.3 Watt, 110 Volts when I first >> started the program at Grant High School. Both of them are working just >> fine to this day. I have some chicks hatching today, as a matter of fact, >> in one of them. >> >> OK, let's cut it to the chase: >> >> I understand my 1202s are not under warranty. Unfortunately, you have not >> notified the market of this 'problem'. Understandably, it should be >> announced to the market of this condition. >> >> I think what you are saying is that if anyone buys one of the 1200 series, >> he will suffer like I have, and like all the kids in my Grant High School, >> Boy Scouts and 4-H Clubs. This should not be the case. Do you think? >> >> I have the total 'troubleshooting' manual on the 1202 as I have sent you. >> No where does it say anything about this 'spike' situation. YOU know of > the >> problem. >> >> My next question is very important: Can I fix these two machines by >> replacing their 3006B? >> >> And, if so, I will need additional components. 4 of the heat wafers, and >> etc. >> >> I want to 'fix' this problem. One way or the other. If you say I'm out > of >> business with these two machines, so be it. If you know absolutely that I >> can fix them, then let's do it. I will pay for everything, of course. It >> is not your fault I bought two 10 year old machines. I can see why there >> were so many for sale at the Pacific Coast Poultry Association's show in >> Stockton a few months ago. The market is 'dumping' these HORRID machines > on >> innocent people such as myself, and causing great suffering. >> >> So, let's take care of this. >> >> I thank you for your help. >> >> Ross Wilson >> ---------------------------------------- >>> From: [email protected] >>> To: [email protected] >>> Subject: RE: >>> Date: Wed, 16 Apr 2008 09:44:49 -0400 >>> >>> Unfortunately the 1200 series incubator has not been in production for >> over >>> 10 years and is understandably no longer under warranty. Early 1202s >>> included the No. 3006 snap switch which was susceptible to sticking and >>> creating spikes after a few years, the 3006B adds a surge guard to > protect >>> the switch. >>> >>> >>> G.Q.F. Manufacturing Company >>> P.O. Box 1552 >>> Savannah, GA 31402 >>> >>> Phone 912-236-0651 >>> FAX 912-234-9978 >>> >>> www.GQFmfg.com >>> -----Original Message----- >>> From: Bobby Ross [mailto[email protected]] >>> Sent: Tuesday, April 15, 2008 5:42 PM >>> To: GQF Manufacturing Co. >>> Subject: RE: >>> >>> >>> Thank you for your quick reply! >>> >>> We had one of my 1202 in Grant High School in a program I introduced > there >>> for the students to 'adopt' one of my eggs and watch it hatch in its 21 >> day >>> period. It was a total disaster. Both of my 1202 incubators have done >>> this! >>> >>> We bought the wafers from you, but the ones you sent had a longer screw >>> attachment than the ones on the 1202. We are now using surge protectors. >>> Nothing works, but this might! >>> >>> There are two No. 3007 wafers on each 1202 incubator, right? >>> >>> So, if this is so, then shouldn't I replace both of them on each machine? >> >>> >>> This is what I suggest we do: >>> >>> Send me the necessary replacements for both these machines. Since I've >> lost >>> well over 300 fertile eggs, many in front of my students, not only at >> Grant >>> High School, but also with my 4-H kids, and my Boy Scouts. Make this a >>> project for you company. Let me demonstrate to my students how a > 'farmer' >>> can depend upon his equipment company to support him. >>> >>> Here is my mailing address: >>> >>> P.O. Box 261 >>> Isleton, CA 95641 >>> >>> my telephone is: 916 777-7757 >>> >>> When I receive your replacement parts, I will immediately contact you. >>> Then, I will see if I am able to replace these parts. If so, I shall do >> so. >>> If not, I shall contact you for further instructions. I have a Nikon > D200 >>> digital camera, so I can provide you with pictures of the process. I >> shall >>> mail to you the 'old' parts. I will be happy to pay you for these > repairs >>> if in fact they work. If not, then I think you should seriously >> considering >>> putting out a 'recall' on these models. This experience has caused a >> great >>> amount of trauma with many of my children, and with many of my >> professional >>> associates, and with me. >>> >>> The bad part of this is that an associate had me buy these two 1202 >>> incubators from a woman who was selling them on EBay. I'm being totally >>> honest with you. But, I also saw several of the very same machines being >>> sold at the Pacific Coast Poultry Association's show. I do believe these >>> are old machines. Not manufactured by you recently. >>> >>> I took 72 ribbons with my chickens at the last California State Fair. >>> Recently, at the Pacific Coast Poultry Association's show in Stockton, I >>> took 38 ribbons, and 12 of my kids showed their birds for the first time. >> >>> >>> Let's work together to make this a 'learning experience' for all of us. >>> This 'spike' situation is what we Vietnam Veterans call a 'booby trap'. >> It >>> is a very serious problem. I would like to nip this in the bud. Can we >>> work together? >>> >>> I have been in Savanna many times. I have many friends there in the >>> military base. I find Savanna to be a totally enchanting city >>> >>> Thank you! >>> >>> Ross Wilson >>> ---------------------------------------- >>>> From: [email protected] >>>> To: [email protected] >>>> Subject: RE: >>>> Date: Tue, 15 Apr 2008 17:21:22 -0400 >>>> >>>> The No. 1202 was produced with a wafer thermostat. That thermostat >>> consists >>>> of a bracket, the No. 3007 wafer, and the No. 3006B snap switch. > Replace >>>> item No. 3006B. >>>> >>>> G.Q.F. Manufacturing Company >>>> P.O. Box 1552 >>>> Savannah, GA 31402 >>>> >>>> Phone 912-236-0651 >>>> FAX 912-234-9978 >>>> >>>> www.GQFmfg.com >>>> >>>> -----Original Message----- >>>> From: Bobby Ross [mailto[email protected]] >>>> Sent: Tuesday, April 15, 2008 5:00 PM >>>> To: GQF Manufacturing Co. >>>> Subject: >>>> >>>> >>>> Hello! >>>> >>>> Unfortunately, there is no 'item No. 3006B' on model #1202! >>>> >>>> Do you have another guess? I did go to several chat sites, etc, and > one >>>> suggested I use a surge protector. So, I did after I had re-calibrated >>> one >>>> of my #1202 incubators. The very next day, it 'spiked' again to way > over >>>> 130 degrees destroying 12 dozen of my eggs. This has made it well over >>> 300 >>>> eggs I've lost with both of these incubators. Could you possibly > suggest >>>> how to fix this? >>>> >>>> Thank you! >>>> >>>> Ross Wilson >>>> >>>> >>>> >>>> From: GQF Manufacturing Co.