I have an older camcorder and apparently the CCD went out so no picture in the LCD when trying to record, and it records sound only. And of course I discovered this the night before I wanted to use it. I searched on line and found that this was one of the models recalled for that problem, but the last date to get it fixed for free was in Oct 2007. Now they want $190 to fix it. It would possibly be more cost effective to get a new one, until you add in the cost for a new computer too since mine is old and can't support a new camera (my computer is 2001 or 2002). I sent them an email, now to see what they are going to do about it (if anything). How they handle this determines if I ever get any of their products again.